Application Support Specialist

  • Location
    San Francisco, California
  • Category:
    IT - IT
  • Job Type:
    Direct Hire
  • Job reference:
    US_EN_8_864973_2870904

We are seeking an Application Support Specialist in San Francisco, CA to work for a non-profit Organization. The mission of this non-profit is to support low income families across California. This is a great place to work and growth in your career.
 

You will be responsible for the following:

  • Manage and resolve incidents using Zendesk
  • Support with the on-boarding of new employees
  • Consult with functional users, technical staff, and extended support organizations for resolution of all application-related issues
  • Assist end-user development of ad-hoc queries and reports
  • Document applications and develop training material for end-users
  • QA test plans and evaluate test results for application implementations, modifications, or upgrades
  • Support employees with applications issues
  • Assist with special projects
  •  

    Qualifications:

  • 1 to 3 years of experience providing technical support
  • Previous experience using SQL
  • Previous experience using Salesforce
  • Previous experience working with an ERP system (NetSuite preferred)
  • Knowledge or previous experience with website development
  • Knowledge or previous experience with open source, SSO, and SaaS
  • Must have good communication skills, team-player, proactive, and solution-oriented
  •  

    Additional Job Details:

  • This is a Direct Hire – Permanent Role
  • Flexible schedule: Returning to the office starting January 2022 (60% remote/40% inoffice)
  • Traditional Work Hours / Fulltime Hours
  • Compensation – Let’s set up an appointment to talk further about the details.
  •  

    If you feel you are the right person to work for this wonderful organization, please reach out to me via email, phone and/or LinkedIn.

     

    I look forward to hearing from you soon!



    Equal Opportunity Employer/Veterans/Disabled

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    The Company will consider qualified applicants with arrest and conviction records