Application Support Specialist

  • Location
    San Francisco, California
  • Category:
    IT - IT
  • Job Type:
    Direct Hire
  • Job reference:

We are seeking an Application Support Specialist in San Francisco, CA to work for a non-profit Organization. The mission of this non-profit is to support low income families across California. This is a great place to work and growth in your career.

You will be responsible for the following:

  • Manage and resolve incidents using Zendesk
  • Support with the on-boarding of new employees
  • Consult with functional users, technical staff, and extended support organizations for resolution of all application-related issues
  • Assist end-user development of ad-hoc queries and reports
  • Document applications and develop training material for end-users
  • QA test plans and evaluate test results for application implementations, modifications, or upgrades
  • Support employees with applications issues
  • Assist with special projects


  • 1 to 3 years of experience providing technical support
  • Previous experience using SQL
  • Previous experience using Salesforce
  • Previous experience working with an ERP system (NetSuite preferred)
  • Knowledge or previous experience with website development
  • Knowledge or previous experience with open source, SSO, and SaaS
  • Must have good communication skills, team-player, proactive, and solution-oriented

    Additional Job Details:

  • This is a Direct Hire – Permanent Role
  • Flexible schedule: Returning to the office starting January 2022 (60% remote/40% inoffice)
  • Traditional Work Hours / Fulltime Hours
  • Compensation – Let’s set up an appointment to talk further about the details.

    If you feel you are the right person to work for this wonderful organization, please reach out to me via email, phone and/or LinkedIn.


    I look forward to hearing from you soon!

    Equal Opportunity Employer/Veterans/Disabled

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    The Company will consider qualified applicants with arrest and conviction records