Applications Support Specialist

  • Location
    San Francisco, California
  • Category:
    IT - IT
  • Job Type:
    Direct Hire
  • Job reference:
    US_EN_8_824444_2868827
  • Salary:
    $ 90000 - $ 120000

Applications Support Specialist job in San Francisco, CA

 

A great nonprofit organization in San Francisco, CA, is currently looking for an Applications Support Specialist to permanently join their IT/Technology team. This nonprofit has a great mission, supporting low-income families all over California, a great work environment, and growth potential. The IT/Technology team is now looking for a combination of skills and culture fit; someone with a great attitude, eager to learn, team-oriented, and a passion for their mission.

 

RESPONSIBILITIES

  • Manage and resolve incidents using Zendesk
  • Support with the on-boarding of new employees
  • Consult with functional users, technical staff, and extended support organizations for resolution of all application-related issues
  • Assist end-user development of ad-hoc queries and reports
  • Document applications and develop training material for end-users
  • QA test plans and evaluate test results for application implementations, modifications, or upgrades
  • Support employees with applications issues
  • Assist with special projects
  • QUALIFICATIONS

  • 1 to 3 years of experience providing technical support
  • Previous experience using SQL
  • Previous experience using Salesforce
  • Previous experience working with an ERP system (NetSuite preferred)
  • Knowledge or previous experience with website development
  • Knowledge or previous experience with open source, SSO, and SaaS
  • Must have good communication skills, team-player, proactive, and solution-oriented
  • Flexible schedule: Returning to the office starting January 2022 (60% remote/40% in-office)
  • If you are interested in this fantastic opportunity or would like to hear more about this permanent job, please forward your resume to romina.palomino@parkerlynch.com and your availability for a meeting.

     

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit to https://www.parkerlynch.com/candidate-privacy


    The Company will consider qualified applicants with arrest and conviction records



    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.parkerlynch.com/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records