Help Desk Analyst

  • Location
    Chicago, Illinois
  • Category:
    IT - IT
  • Job Type:
    Direct Hire
  • Job reference:
    US_EN_8_800926_2833628

Job Summary:

The Help Desk Analyst is an integral part of a fast-paced technology support and implementation department, requiring a working knowledge of Windows desktop systems, installation, configuration, maintenance, and support.  There will be exposure to many different systems and solutions, including new technologies, enterprise-level IT policies and procedures, and top tier customer service practices. The position is dynamic in nature and requires the drive to learn and hone new skills and practices on a regular and ongoing basis.

 

Requirements:

  • Must be able to provide Level 1 desktop and peripheral support to onsite (Corporate Office) and remote end users on a variety of issues. Identify, research, and resolve technical problems. Respond to telephone calls, emails, and team member requests for technical support. Document, track, escalate and monitor the problem to ensure a timely resolution.
  • PC Troubleshooting (Hardware / Software / Network / Peripherals)
  • Microsoft Windows 7, and Windows 10
  • Microsoft Office 2016, Office 365
  • Active Directory
  • Experience with Outlook/Exchange
  • Office 365, Microsoft Azure Active Directory, and Exchange
  • Copier / Printer / Scanner Troubleshooting
  • Web browser knowledge and troubleshooting (Edge, Firefox, Chrome)
  •  

    Nice to have:

  • Microsoft Windows Server 2012, 2016, 2019
  • Microsoft In-Tune or other mobile device management solution
  • Mobile Device troubleshooting/knowledge (iPhones, iPads, Android Tablets)
  • VoIP Phone System experience
  • Ticketing System Experience (ServiceNow in particular)
  • PC Imaging and Post-Script Processes


  • Equal Opportunity Employer/Veterans/Disabled

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    The Company will consider qualified applicants with arrest and conviction records