IT Systems Analyst

  • Location
    Scottsdale, Arizona
  • Category:
    IT - IT
  • Job Type:
    Direct Hire
  • Job reference:
    US_EN_8_912417_2828683
  • Salary:
    $ 55000 - $ 65000

POSITION SUMMARY

The IT Systems Analyst is responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. System deliverables include validating equipment, developing system requirements, and assisting with translation into functional system specifications. Incumbents work with business and IT delivery teams in order to understand the business vision and collaborate with IT delivery teams to enrich understanding by thorough deliverables development and reviews. IT Systems Analysts research and help resolve defects and production issues with business and technical teams and assist with defining and creating test case scenarios. In addition, responsibilities include participation in the sign-off of key deliverables and the storage of equipment, as well as accountability for managing systems requirements and equipment to IT team members.

PRIMARY JOB RESPONSABILITES

  • Administer, support and maintain desktops, laptops, mobile devices (this will be 50 % of their day), peripherals and all associated operating systems and applications for all users in a multi-site corporate environment
  • Perform employee onboarding IT functions for new employees and contractors including setting up user AD accounts and computer logins, establishing email addresses, phone system logins/pin numbers, and distributing computer, phone and other equipment
  • Perform employee off boarding IT functions which include the collection of equipment and deprovisioning of computer access
  • Work service requests and help desk tickets on a daily basis (15-20 Calls maybe a day)
  • Provide metrics and reporting as directed
  • Maintain existing IT network elements and monitoring systems
  • Respond to alerts and take corrective action; provide root cause analysis and suggest improvements
  • Assist Clinic Staff with advanced knowledge of Microsoft Office Suite (Office 365) with an emphasis on Outlook, Word and Excel
  • Maintain appropriate tools to assist in the execution of duties
  • Suggest improvements and seek additional training to maintain skills necessary to execute duties
  • Other duties may be assigned by management
  •  

    QUALIFICATIONS:

    Education, Certification and Experience Requirements

  • Associates or Bachelor’s Degree in Computer Science or related field, or Equivalent experience
  • Previous hands-on experience working in a Help Desk environment
  • Functional knowledge of Microsoft operating systems and office applications
  • Basic Nortel/Avaya BCM phone and Voicemail Administration
  • Knowledge of Virtual Servers (PLUS)
  • Knowledge of SQL Server (PLUS)
  • Ability to blend creativity, problem solving, and technical skills to support end-users
  • Advanced understanding of installing, managing, maintaining Windows Desktop Operating Systems within an enterprise environment
  • Advanced knowledge supporting Print servers and Multifunction printers within an enterprise environment
  • Ability to troubleshoot difficult problems in Windows and virus and malware detection
  • Advanced knowledge supporting end users with Office 365 and the Microsoft Office Suite
  • Advanced knowledge supporting Azure Active Directory
  • Intermediate networking knowledge and understanding of core concepts in alignment with Network+
  • Advanced computer knowledge and understanding of ITIL standards, practices and theories in alignment with CompTIA
  • Core understanding of Windows Server and advanced Windows desktop OS technologies
  • Knowledge of Windows Server 2016 DHCP
  • Intermediate knowledge of Cisco networking, IPv4 and IPv6, NAT, DNS, Application Layer Protocols, and DHCP
  • Intermediate knowledge of PowerShell Scripting
  • Advanced knowledge of operating system deployments
  • System Center 2012 Configuration Manager: Managing Clients
  • Basic ability to plan and create applications and security policies
  • Associates Degree in Computer Science or equivalent experience
  • 3+ years of experience in a technical support role
  • 2+ years supporting end users in an Office 365 environment
  • Microsoft Windows certification, or CompTIA or Network+ certification preferred
  • 3+ years of experience working in both Windows desktop OS environments with the ability to troubleshoot at both an application and desktop OS level


  • Equal Opportunity Employer/Veterans/Disabled

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    The Company will consider qualified applicants with arrest and conviction records