Sr. Collaboration Specialist

  • Location
    Winston-Salem, North Carolina
  • Category:
    IT - IT
  • Job Type:
    Direct Hire
  • Job reference:

A Senior Collaboration Specialist job in Winston Salem, NC is available courtesy of Parker + Lynch Technology. This is a long term, direct hire job opportunity with a dynamic, global organization. The ideal Sr. Collaboration Specialist candidate will possess in depth understanding and technical proficiency with Microsoft Active Directory and O365, and at least 5 years of technical support experience in an enterprise environment

The Sr. Collaboration Specialist is responsible for design, administration, implementation and support of new and existing services for Microsoft Active Directory, as well as working with partners for managing the global Exchange and Teams environments. Examples of services provided by Collaboration team are:
•    Authentication services (AD on premise, Azure AD, ADFS, Multi Factor Authentication)
•    Mail services (ExchangeOnline, E-mail filtering, Mail security services)
•    Messaging services (Teams)
•    Identity and Access Management (IAM)
•    Microsoft O365
•    Secure Collaboration related infrastructure security improvements 
•    Ensure the global AD/ExchangeOnline/Teams platforms deliver business value
•    Drive a common global AD/Exchange/Teams architecture
•    Drive our sourcing partners and secure adequate setup, design and well working operation. 
•    Maintaining monitoring systems 
•    Support in reporting and analysis of Service metrics 
•    Contribute in improving selected ITIL process for the services 
•    Establish and continuously improve processes for well-defined Service requests and operations 
•    Contribute to the Collaboration Services roadmap 
•    Ensuring the Service Catalogue for Collaboration services is up to date 

•    Superior knowledge and demonstrated technical proficiency in Microsoft Active Directory.
•    Experience of Exchange Online/Teams/O365 in an enterprise environment.
•    Working knowledge of the relevant technologies (E.g. Microsoft AD 2016/2019, Azure AD, MS Teams, O365, EOP).
•    Bachelor's Degree or equivalent work experience, plus 5 years of experience in technical support in an Enterprise environment is required
•    MCSA / MCSE Certifications desired
•    ITIL certifications is strong plus 

***This is not a remote job. The Sr. Collaboration Specialist needs to sit onsite in Winston M-F 8a-5p.

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The Company will consider qualified applicants with arrest and conviction records