Support Engineer

  • Location
    New York, New York
  • Category:
    IT - IT
  • Job Type:
    Direct Hire
  • Job reference:
    US_EN_8_814326_2892005

One of the biggest video advertising companies is looking for a talented Support Engineer for their
real-time buying platform. The ideal candidate should be a self-starter as well as highly motivated
and should possess technical know-how and excellent interpersonal skills.
The Support Engineer will collaborate with the Engineering department’s internal operations
teams. The role involves contributing to continuous enhancement of the whole technology
platform, providing reports, building ad hoc tools and business critical alerts and troubleshooting
ad serving and bidding.

RESPONSIBILITIES:
? Resolve or respond to the proper resource for resolution and support internal users.
? Support ad-hoc and automated report development by developing SQL queries.
? Use scripting languages to resolve complicated issues and lead to faster resolutions
through building and maintaining tools.
? Provide analysis and consultation services to non-technical employees.
? Collaborate properly with team members and business users as well as maintain timely
and positive communication.
? Make required adjustments and monitor specific ad server activities.
? Available for a weekly rotation schedule and coverage via PagerDuty to resolve critical
issues and alerts submitted by business users outside of business hours.
REQUIREMENTS:
? BS Degree in Computer Science or equivalent work experience.
? Detail oriented, exceptional data reasoning skills and critical analysis.
? Hands-on SQL experience.
? Python, Linux/UNIX, Ruby or other scripting language experience.
? Experience working with JIRA or other support ticketing systems.
? Familiarity with APIs, Tableau, Hive and Java.
? Exceptional Excel skills.
? Highly motivated with technical expertise and ability to solve business user’s issues.
? Ability to communicate complicated technical concepts to different audiences.



Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records