Service Coordinator

  • Location
    Draper, Utah
  • Category:
    Other - Account Management
  • Job Type:
    Contract/Temp to Hire
  • Job reference:
    US_EN_8_842458_2793236
  • Salary:
    $ 18 - $ 20

Are you an administrative and customer service professional in Salt Lake City, Utah? Do you have excellent communication skills and take pride in providing quality customer service in every interaction?  Parker+Lynch is hiring a Service Coordinator for a Construction Company, and we're looking now!

This position is responsible for providing quality customer service to internal and external customers daily. This position is responsible for ensuring all customer service calls and requests are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude.

Responsibilities:

  • Take incoming calls quickly and professionally to resolve customer inquiries.
  • Answer in-bound customer calls and schedule service appointments based on customer product, time and labor requirements; provide quotes to customers; process service requests while ensuring that all customer and product specifications are accurate; diagnose and order parts.
  • Research and obtain answers to customer inquiries (phone or walk-in) in an accurate and timely manner.
  • Update customer files each time contact is made with customer and close file when job is completed.
  • Resolve customer complaints regarding product and service, engaging other departments when needed (i.e. sales, shipping, technical and administrative staff).
  • Assist Service Technicians with daily issues including scheduling, parts orders, directions, customer communications, etc.
  • Process customer payment via credit card.
  • Place confirmation calls to customers with time/date of appointment.
  • Qualifications:

  • High School Diploma or GED
  • 1 year customer service or general business experience is highly preferred
  • Prior knowledge of general construction applications and terminology and/or window and door applications or components is nice to have!
  • Proficiency with Microsoft® Word, Excel, Outlook and PowerPoint software applications
  • Specifics: 

  • Contract to Hire
  • Will conduct phone/ video interviews 
  • Don't wait! Apply at our website: www.parkerlynch.com OR send your resume to anita.doerfler@parkerlynch.com. 



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    The Company will consider qualified applicants with arrest and conviction records